Terms & Conditions

1. Scope

For all orders via our online shop, the following terms and conditions apply.

2. Contractor contract

The purchase contract is concluded with DUDEA Latex.

By placing the products in the online shop, we submit a binding offer to conclude the contract. You can initially place our products without obligation into the shopping basket and correct your entries at any time before submitting your binding order by using the corrective aids provided for this purpose in the order process. The contract is concluded by clicking on the order button to accept the offer via the goods contained in the shopping basket. Immediately after the order has been sent, you will receive a confirmation by e-mail.

3. Contract language, treaty text storage
The languages ​​available for the contract are German and English.

We save the contract text and send you the order data and our terms and conditions by e-mail. You can see the contract text in our customer login.

4. Delivery terms

In addition to the specified product prices, shipping costs are added. You can find out more about the shipping costs from the offers.

We only deliver by shipping. Unfortunately, a self collection of the product is not possible.

If the goods are returned to the seller through no fault of the seller (e.g. giving a wrong delivery address) and the goods are re-shipped, the buyer bears the shipping costs. Any costs charged by the courier to return it to the seller must be borne by the buyer. If the re-dispatch is associated with additional administrative effort (e.g. dispute over the correctness of the initial delivery address, assumption of the re-shipping), additional costs of 10 € arise.

5. pay

The following payment methods are available in our shop:

Cash on delivery
You pay the purchase price directly to the deliverer. There are plus 8 Euro as costs.

PayPal Plus
As part of the payment service PayPal Plus, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can specify your payment details, confirm the use of your data by PayPal and the payment instructions to PayPal.

If you have chosen the payment method PayPal, you must be registered there to be able to pay the invoice amount or register first and legitimize with your access data. The payment transaction will be automatically executed by PayPal immediately after the payment order has been confirmed. You'll get more information during the ordering process.

If you have chosen the payment method credit card, you do not have to be registered with PayPal in order to pay the invoice amount. The payment transaction will be processed by your credit card company at the request of PayPal and your card will be charged immediately upon confirmation of the money order and after your legitimacy as the legitimate cardholder. You'll get more information during the ordering process.

If you have selected the payment method Invoice, you do not have to be registered with PayPal in order to pay the invoice amount. After successful address and credit check and delivery of the order, we withdraw our claim to PayPal. In this case you can only pay to PayPal with debt-discharging effect. For the payment via PayPal apply - in addition to our terms and conditions - the terms and conditions and privacy policy of PayPal. Further information and the complete terms and conditions of PayPal for the invoice can be found here:https://www.paypal.com/de/webapps/mpp/ua/pui-terms?locale.x=de_DE.

Pay Now (Klarna)
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. To be able to pay the invoice amount immediately, you must have an online banking account with PIN / TAN procedure activated to participate in Sofort, have yourself legitimized and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be immediately executed immediately and your account debited.

6. Retention of Title

The goods remain our property until full payment.

7. transport damage

If goods are delivered with obvious transport damage, please report such errors to the delivery company as soon as possible and contact us immediately. The non-compliance of a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the freight carrier or the transport insurance.

8. Warranties

The statutory right of deficiency shall apply. Information about any applicable additional warranties and their exact terms can be found at the product and on special information pages in the onlineshop.

Customer service: You can reach our customer service for questions, complaints and complaints by e-mail at info@dudea-latexshop.de.

9. Liability

We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents

  • In case of injury to life, body or health,
  • In case of intentional or grossly negligent breach of duty,
  • , If agreed upon warranty promise, or
  • As long as the scope of the Product Liability Act is in force.

In the event of a breach of essential contractual obligations, which can only be carried out on the basis of the proper implementation of the contract, and which the contractual partner may regularly rely on (the liability of the contractual partner) by slight negligence of us, our legal representatives or vicarious agents, the liability shall depend on the foreseeable liability Damage that is typically expected to occur. Furthermore, claims for damages are excluded.

10. Dispute Settlement
The European Commission is providing a platform for online dispute resolution (OS) ready, which can be found here https://ec.europa.eu/consumers/odr/.
We are ready to take part in an extrajudicial conciliation procedure before a consumer sacking center.
Responsible for this is the General Consumption Center of the Center for Mediation, Strasbourg Street 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de.

Terms & Conditions created with the Trusted Shops Right copywriter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.

Alternative dispute resolution under Article 14 1 para ODR Regulation and § 36 VSBG..:

The European Commission is providing a platform for online dispute resolution (OS), which you can https://ec.europa.eu/consumers/odr find. We are not obligated or unwilling to participate in a dispute settlement procedure before a consumer-enforcement agency.