Refund Policy

Refund Policy

Consumers have fourteen-days to withdraw.

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

In order to exercise your right of revocation, you must tell us (DUDEA Latex, Alter Markt 13, 25335 Elmshorn, info@dudea-latexshop.de, Germany, phone: 04121 / 701 50 79) by means of a clear statement (eg one with the post sent letter, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and, in any event, not later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics, and functioning of the goods.

  • The right of revocation does not exist in the following contracts:
  • Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. chlorination of latex).
  • Contracts for the delivery of sealed goods which are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.

Cancellation Form(If you want to cancel the contract, please fill out this form and send it back.)

- To DUDEA Latex, Alter Markt 13, 25335 Elmshorn, info@dudea-latexshop.de, Germany

- Hereby I / We (*) withdraw from my / our (*) contract for the purchase of the following products (*) / provision of the following services (*)

- Ordered on (*) / received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of consumer(s) (only when submitting hardcopies)

- Date

(*) Cross out what's not inapplicable.

Refund Policy created with the Trusted Shops Right copywriter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.